Refund policy

Returns & Exchange Policy

At House of AIZA, every order is carefully inspected, quality-checked, and securely packed before dispatch to ensure it reaches you in perfect condition.

Exchange Policy

We offer exchanges within 2 days (48 hours) of delivery only if:

* You receive a damaged or defective product.
* You receive an incorrect item.

To initiate an exchange, please contact our customer support within 48 hours of receiving your order, along with your order number, clear photographs of the issue, and an unboxing video.

Please Note: An uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory for any claim related to missing items, damaged products, or incorrect products. Claims submitted without a complete unboxing video will not be considered.

To be eligible for an exchange, the product must:

* Be unused, unworn, and unwashed.
* Have all original tags and packaging intact.
* Be returned with all components, accessories, and fabric pieces included.

Products with any missing item, fabric piece, accessory, embellishment, or original packaging will not be eligible for exchange.

Unstitched Collections

Our unstitched collections are eligible for exchange only under the conditions mentioned above.

Exchange requests due to personal preferences, including change of mind, colour variation, design preference, or dislike after delivery, will not be accepted.

Stitched Collections

As every stitched outfit is custom-stitched specifically according to the measurements provided by the customer, all stitched products are final sale.

* No return, refund, or exchange will be accepted on stitched products under any circumstances, except where the product received is incorrect or has a verified manufacturing defect.
* Size or fitting issues arising from measurements provided by the customer or personal fit preferences are solely the customer’s responsibility. House of AIZA will not be liable for any alterations, fitting adjustments, or replacement due to size-related concerns.
* Once a stitched order has been processed, it cannot be cancelled, modified, returned, or exchanged.

Cash on Delivery (COD)

Cash on Delivery (COD) is not available for stitched products. All stitched orders must be fully prepaid before processing.

Refunds

House of AIZA does not offer refunds on delivered orders.

Approved requests, where applicable under this policy, will be resolved through an exchange only.

For any assistance regarding your order, our customer support team will be happy to assist you.