Shipping policy

Shipping Policy

At House of AIZA, every order is carefully prepared, inspected, and packaged to ensure it reaches you in perfect condition.

Order Processing

* Orders are processed within 1–3 business days after payment confirmation.
* During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer.

Shipping

* We ship across India through our trusted logistics partner, Delhivery.
* Once your order has been dispatched, you will receive a tracking link via SMS, WhatsApp, or email to monitor your shipment.

Estimated Delivery Time

* Metro Cities: 2–5 business days
* Other Cities & Towns: 3–7 business days
* Delivery timelines may vary depending on your location, weather conditions, public holidays, or courier operations.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before your order is confirmed.

Cash on Delivery (COD)

* Cash on Delivery is available only for eligible unstitched products.
* Cash on Delivery is not available for stitched products. All stitched orders must be prepaid before processing.

Delivery

Please ensure that the shipping address and contact details provided at checkout are accurate. House of AIZA will not be responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, we recommend that you refuse the delivery or record an unboxing video and contact our customer support within 48 hours with your order details.

For any shipping-related assistance, our customer support team will be happy to assist you.